Everyday Conversation

Verbs: to be, meet, learn, believe, bet, talk, look forward to, have, feel, ask, help, see, think

Situation –Today is the first day at school.

Mary  : Hi, my name is Mary.  What is your
             name?

Jimmy: I am Jimmy and nice to meet you.  How are you today?

Mary  : I am good.  How about you?

Jimmy: I am fine, thank you.  Are you going to study the English
             class today?

Mary  : Yes, I am.  I am really excited about this class and hope I 
             can learn a lot.

Jimmy: I believe we will.  By the way, I am from Hong Kong. 
            Where are you from?

Mary  : I am from Taiwan.  When did you come here?

Jimmy: I came here two days ago and everything is new to me. 
            How about you?

Mary  : I came here six months ago. And I think everything will be
             interesting for you.   

Jimmy: Really!! I look forward to that.  It is time to go to class. 
            Nice to talk to you.

Mary  : Nice to talk to you too.  If you have any questions, you can
            feel free to ask me.  I am happy to help you.

Jimmy: Thanks for your help.  See you around.

Mary  : You are welcome.  Have a nice day. Bye!

Phone Manners

Verbs: help, speak, hold, transfer, to be, know, take, ask, call, see, get

Situation 1 – Useful telephone conversation

Operator: ABC motors good morning, how may I help you?

Caller: Good morning.  May I speak to one of your sales representative?

Operator: Sure. Hold on a second and I will transfer you.

Caller: Thanks.

Operator: I am sorry.  The line is busy, will you hold?

Caller: Yes, I will hold. Or could I speak to Mr. Basheer please?

Operator: I am sorry; he is in a meeting at the moment.

Caller: Do you know when he will be back?

Operator: He should be back around four. Can I take a message?

Caller:  Yes, please ask him to call Kumar on 629 3478

Operator:  629 3478, right?

Caller: That is right.

Operator:  OK, I will see he gets your message.

Situation 2 – Salesman
Verbs: to be, give, clean, interest

You         :  Hello.
Salesman :  Hello. How are you today?
You         :  Fine, thanks.
Salesman :  We will be in your area tomorrow. May we give you an
                   estimate to clean your carpet?
You         :  We are not interested. Thank you. Good bye.


Situation 3 – Wrong Number
Verbs: to be,check

You    : Hello.
Caller : Is Mary here?
You    : There is no Mary here. Please check the number. Good bye.